B2B Copywriter or B2B Content Writer: Who Will Do a Better Job Writing Your Website Copy?

conten writer or copywriterTo answer this question you really need to understand the difference between a B2B copywriter and a B2B content writer. Most people accurately describe a B2B copywriter as someone who writes advertising or promotional copy for a business marketing to another business, but a b2b content writer’s job description is a little more fuzzy.   A basic definition is someone who specializes in producing online content (for B2B). But what does that mean? Does a content writer do search engine optimization? Does a content writer do keyword research? Can a content writer produce a video? These are some of the questions you should ask before hiring a B2B content writer or SEO copywriter, because not every content writer has the same understanding of the job .

Here’s my take on what a content writer should provide:

1. A focus on results

What will be the measure of success: web traffic, email newsletter sign-ups, requests for quotes?  A content writer should be accountable for writing content that puts the business in the best position to achieve their online objectives. If a writer says they specialize in writing copy to help a business show up in search engine results, they should be accountable for doing that. Depending on the level of competition for your keywords, it is quite possible that just optimizing your website copy is not going to be enough to get the results you are looking for. A competent content writer will be able to explain why.

2. Keyword and competitive analysis

Some writers are happy to take what the client thinks are their keywords and write content around them.  But many business owners  don’t understand how difficult it is to rank for those keywords. A good content writer will let a client know the best strategy for ranking based on a competitive analysis and a comprehensive keyword analysis.  As a client you need to understand the importance of the time spent doing this.

At the same time, there are still companies who don’t believe anyone would ever search for their business online. They just want to have a professional site they can direct customers and prospects to.  They don’t care about keywords or search engine results. For those clients, a good copywriter is probably all they need.

3. Useful content

One thing you don’t want on your website is overly promotional copy. For the most part people visit B2B websites for information, so you should look for a writer whose style is clear and direct. Does the writer have a good sense of what questions a visitor would ask?  If the writer isn’t asking the right questions, you won’t have the right answers on your site.

4. Social media savvy

A content writer understands that it’s not just about writing content for a website but also for various social media channels. Is your writer well connected on Linked-In, Twitter and Facebook? Do they know how to use these tools to build an audience for your content? Are they willing to teach you how? Social media is one of the biggest drivers of website traffic. If your B2B content writer doesn’t want to tackle this, you will need to know how to handle this important task.

As a B2B copywriter turned B2B content writer, I thought I knew a lot about writing for the web.  But with each project, and especially through work on own site at www.contentforbiz.com, I realized there was a lot more to it than I first thought. Content writing is much more difficult than I ever imagined. Only after hours and days spent researching keywords, and competition and digesting google analytics, did I realize how to not only write for the web, but to write for results.

I think there are probably many writers who want to put their copy online and call it content writing. I don’t think they will be successful in getting results. There are a lot of people involved in Internet marketing that offer one piece of the puzzle: the copy, the video, the SEO, or the web design. The problem is, as a B2B marketer, you need it all. At Content for Biz we do our best to pull it all together for you, with strategic partners to help in areas that aren’t in our expertise.

Writing in short sentences, using bullet points and throwing in some keywords might help someone when they get to your home page, but your customers and prospects need to get there first. And that’s the key value a content writer provides.

Steal the Voice of Your Top Sales People for Web Content

Top sales personAs the Web evolves so does the conversation between a website and its visitors. Information is important in the B2B market. Your top sales people have spent long hours in front of clients. They know what prospects are asking and how to answer those questions. The way information is presented on websites is changing. In part due to the increasingly social aspect of client/customer relations created by social media channels such as Facebook, Twitter and LinkedIn. For this reason, listening to the voice of your top sales people can give insight on how to write content for your business website.

Build Rapport

Top sales people learn specific actions and when to apply them. The first step in the sales cycle is to build rapport. Websites that have pop-up ads appear before the visitor has engaged with any content are missing this step. A nice design and easy navigation invite the visitor to explore. Offering something on the Home page helps build rapport.

Keller-Heartt Oil Company recently introduced a new e-commerce site for its customers in the lubricant and absorbent industry.  Their market segments are categorized by Automotive, Industrial and Trucking. First though, at the top left corner of the site they offer everyone their “Winter Specials” much like a server in a restaurant does before taking your order.

Make Agreements

Listen to your top sales person get an agreement from a client.  There is less persuasion in sales circles now and more reliance on upfront agreements. They define the purpose, agenda and outcome.  On a website, agreements can take many forms. Sign up for a free consultation or subscribe to an e-newsletter.

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I got this response from Keller-Heartt: “Thanks again! We look forward to providing you with value-packed newsletters, information and special offers just for you!”

 

Talk With Experience

A top sales person knows the product they are selling. They know how the product is most effectively used, its features and benefits. They tell stories. Online this may include customer testimonials or case studies like the “Real Stories” featured on the Sutton Enterprises Inc. website.

Solve Problems

Top sales people have the knowledge and communications skills to solve problems. If your customers need reliable delivery service, add your assurances to the web content: “We have established an emergency delivery system so if you need it now, you’ll get it now.”

Content marketing strategies can be made more robust when top sales people are involved. They know customer pain points and the mindset that drives the target market. They understand price points and the competition. Your website content can directly address these matters, your capabilities and advantages.

Post Sell

Wanting to keep a customer happy and buying more, your top sales people keep in touch and solicit feedback. Online this may be done through a customer survey, newsletter, forums, e-mail and social media. Or, offer complementary products the next time they visit.

To differentiate your company from the competition, good content writers heed to insights from top sales people and customers. To get the tone of the copy right, it may work to steal the voice of your top sales people to engage website visitors. Do your top sales people contribute to your content marketing strategy?