Does Your B2B Content Writer Seek Out Brand Love?

Rainbow_ConeI love Rainbow Cone. The ice cream cone establishment is an 86-year-old icon on the South Side of Chicago. As I savored their five layers of deliciousness yesterday, I thought B2B brands have more difficulty getting the same level of emotional connection with their customers. After all, business decisions are supposed to be made on facts, not emotion.

You won’t often find B2B buyers lighting up the social media boards with love for their vendors.  Yet brand loyalty is very strong. What if there was a way to draw positive commentary out of customers in a natural way? As B2B content writers we know how to ask the kinds of questions that reveal emotional connections that drive brand loyalty.

In construction, when things are going good, perhaps one vendor is just as good as another. But best in class suppliers are defined by how they respond when something goes wrong (even when it isn’t their fault). To convey a contractor’s brand love, a content writer should ask if the brand or dealer ever came through for them when they needed it.  For example, when a machine was down or a product needed to be expedited how did they respond. The answer should reflect appreciation for a supplier who shared the contractor’s urgent need for a solution.

In foodservice, recipes and their ingredients are often secret, if not sacred. A chef’s brand love might be revealed through a question about substituting ingredients. The answer conveys a message about quality, tradition and long term relationships, without sounding boastful.

For concert tour truck fleets, on-time arrivals are everything. A content writer might ask the tour manager how the fleet came through for them when something was inadvertently left behind, or damaged in transit. Dramatic situations turn ordinary B2B relationships into extraordinary ones.

Emotional connections between B2B buyers and sellers may not be as visible to marketers as they are in the B2C world, but they do exist.  Content writers expose them with revealing questions designed to bring out all the love you need.

Dos and Don’ts of Sharing Content on LinkedIn

Linked In Share ButtonIn a recent study by marketing automation firm Pardot, B2B marketers ranked LinkedIn higher than Twitter and other social media networks for its value as a lead generation tool.  If you are spending time and resources to develop quality content, distributing your content on social media networks such as LinkedIn is a great strategy. Not only can you share content with your immediate network, but you can expand your reach by posting content within relevant LinkedIn groups. However, there are some dos and don’ts you will want to consider:

Do be thoughtful

Thoughtful interaction and quality content will position you and your company as a market leader and encourage prospects to engage with you in other ways. If you offer compelling content along with a  link to your website, visitors will visit your site to read more.  At that point they may decide to download a whitepaper or subscribe to your blog. That’s generating a quality B2B sales lead.

Don’t over automate

While it is convenient to send posts out as an automated feed to your LinkedIn status, the real value of LinkedIn comes from posting to relevant groups. Be careful to match the right B2B content with the right B2B audience for the best return. Sometimes I post in foodservice groups, sometimes in construction groups and other times in  advertising/marketing groups. Just as in a “real”  conversation, your voice shouldn’t dominate. Decide on an appropriate frequency based on the activity of the group and the response you receive. Remember it is as important to give as it is to receive. Share interesting articles from others as well as your own content.

Don’t be too commercial

Certainly if someone is looking for a supplier (it happens more often than you think), throw your hat into the ring. However, the discussions you start  shouldn’t be overt sales pitches for your product or service. Lately I have seen  group moderators clamp down on overtly commercial messages. Obey the rules of the group and post in the appropriate section. Often there will be specific places to promote events or jobs.

Assuming your content offers educational or entertainment value, don’t hesitate to share. People will respond if your message is on target and your website traffic will often tell you more than LinkedIn likes or comments.  What no one wants to see is 60 discussions without any comments. That is not the value of social media.

Do mind your manners

When someone comments or likes your post, I think it is important to acknowledge them. Send a private message and let them know their opinion is valued and that someone is listening. Or reply publicly and keep the conversation going.  It is no different than how you would interact face-to-face. The truth of the matter is that while only a small percentage of a group usually comments, many more read.  Encourage interaction and comment and “like” other posts in the group.  It feels good to know your content is being read and others feel the same.

Do choose groups wisely

It can be time consuming to monitor the activity of the groups, to post and comment regularly. LinkedIn limits the number of groups you can be part of to 50 because they want people to be engaged. Be sure the groups you join  includes the types of individuals and companies you are targeting. Size is one measure of a group, but I think quality trumps quantity. I like to look at the number of discussions and in particular the number of comments posted in a given week. LinkedIn Reports this on the overview page for the group. Click on the stats icon and you can find all sorts of demographics. For example, the National Restaurant Association Group has more than 14,000 members. Last week there were 28  discussions and 100 comments among the group members–that is a very active group. If the group is open you can click on members to see exactly is in the group. If the group is closed, ask your direct connections how active the group is, and who the members are.

It’s important to know who you are targeting when identifying groups.  There are more than 871,000  groups of all kinds on LinkedIn: vendor groups, alumni groups, professional groups. Of course you may want to target customer groups, but what about groups who are natural referral sources for you. Keep in mind the objective of the group as well as the people who are in it when posting your B2B content. You can even start your own group on LinkedIn.

Do take note of what people are discussing

LinkedIn Groups are a gold mine of content ideas for B2b marketers. As a B2B content writer, I like to see what is generating interest among the groups. Where there are comments, there is usually an idea for a story or blog post. For example, this week among the National Restaurant Association LinkedIn Group the most active discussion was centered around Starbucks adding alcohol to its menu. On Foodservice Equipment & Supplies Magazine Group, people were discussing Revit.

Share your favorite LinkedIn groups with us here.

How to Share Your Posts with LinkedIn Groups

I use the LinkedIn share button that appears at the bottom of each post on our website, and type in the name of the group where I want to post the content to. Unfortunately, the names of the groups don’t all pop up until you start typing, so you need to know the names of the groups.  I only post to groups that I believe will have an interest in the content.

How to Find Effective Keyword Phrases for B2B Products and Services

golden keywords for effective SEOKeyword phrases are the gold of  SEO content writing. Select the right keyword phrases, write useful information around those key phrases, and watch the traffic come to your website.  If your SEO content writer has been using the same keyword phrases for six months or even a year, it’s a good idea to head back to Google Adwords for a checkup. Go to the Google keyword tool and see how things have changed. Are new related keywords popping up? Has the competitiveness of certain keywords changed? What are the trends?

Everyone wants to rank for the broad keywords, but competition is keen. B2B content marketers need to look beyond the obvious. A simple spreadsheet can help you organize keywords into stacks or groups of related keywords for more effective SEO content writing. Here are five ways to develop and organize keywords for B2B products and services.

1. Keywords related to problems

What problems do your products or services solve?  Searchers in this group don’t know what the answer  might be yet, they just know they have a problem.

For example,  a restaurant owner is throwing away too much food at the end of the day.  He types in “how to reduce food spoilage.” For a company that sells food storage solutions, this might be a keyword phrase.

2. Keywords related to solutions

People in this category have some idea of how to solve their problem. For example the same restaurant owner  might type in “Food Storage Solutions” or  “best inventory management for restaurants.”

3. Product or brand keywords

People who already know the solution for their problem might type in a specific product category or brand name. For example they might type in “Rubbermaid Commercial Food Storage” or “Commercial Restaurant Storage.”

4. Service keywords

A service-related search would include service terms rather than specific products.  A restaurant operator might type in”menu planning“, “foodservice purchasing“, or “foodservice consulting.”

5. Keywords related to cost

Searchers who are checking out costs are definitely in buying mode. Is your website optimized to capture traffic from these potential buyers?

6. Keywords based on your own site analytics

Check your analytics to see what terms drive people to your site. You may find some golden keywords you didn’t even know existed.

The important part of effective keyword research is to put yourself in the shoes of a potential buyer at various stages of the buying process. Then, use keyword research tools to prioritize your keywords based on the number of searches and competition. But remember keywords are a moving target. Continue to monitor regularly to avoid missing a an opportunity.

Who does your keyword research? While clients may give us a few keywords, at Content for Biz we always do our own keyword research.  We believe this is an important factor in the success of any SEO writing project.

It’s the start of a new year. What better time to find some new keyword phrases that can help you drive business in 2012.