Rethinking Legacy Content

Old train engineIs the content currently on your site clear about what you do and what your purpose is? Does it start with the prospect and what they care about? Does it target the right audience – the decision makers? If so, leave it.

Or, do you still fill pages with a mission statement, old testimonials, questions customers use to ask, and events that occurred years ago? Legacy content may or may not be valuable.  Always consider what role it plays in marketing your brand, product and services to a targeted audience. Here are some questions to ask before changing content.

Is it relevant? Content that helps people solve a problem or work better is relevant.

Is it worth sharing? If it’s timely, informs, shares insights, or provides evidence, probably. Add a catchy headline and put share buttons nearby.

Does it speak with authority? Let your subject matter experts create or update content. People like interacting with knowledgeable people rather than company logos.

How many page views has it gotten?  Page view numbers are not the whole story, but can be an indicator of lackluster content.

Before you pull the plug on legacy content ask if it still serves a purpose and what that purpose is.  Sometimes it tells a unique story of origin or priorities. That should not be masked or forgotten. Content can be long lasting or temporary in the minds of your audience. You need to know the difference.

How to Prioritize Your Content

Juggling content prioritiesInformation needs to be served quickly and accurately to be effective. Some companies stick to a consistent schedule of key messages. Others rely on intuitive thinking. Others get lost in a sea of reactive response. I have seen businesses falter when it comes to prioritizing their content. The result may be an outdated website, missed opportunities to engage audiences and failure to influence.

With so many ways to meet information demand, how do you prioritize your content? I asked Chris Brogan, digital media advisor and president of Human Business Works, how he prioritizes the incredible amount of content he produces each day on social media, newsletters, blog posts and for clients. Within an hour I received his response via email:

“I write mine based on themes that roll into my head at any given time. Sometimes, I’m on a tear and have a series in mind. Other times, I just create based on something that I’ve been asked or from some observation in the ‘real’ world.”

He often begins with social channels which he says leads to a blog post, which leads to a newsletter article, which leads to a potential conversion/sale.

Here are some ideas on how to prioritize your content.

Segment Your Audience

List the different audiences who need or want your information. There are lots of people who may read your website, social media channels, blog, newsletter or email. List priorities for each group. Refer to the list to stay focused.

Know the “Must Haves”

In the “real” world information may be required by law or regulation.  Or, a CEO directive. This may be paramount, priority number 1.

Is it Mission Critical?

When information is critical to program operations or service offerings it becomes a priority. Relevance and timeliness are important factors in business. Do not linger.

Stay Responsive

When the company is being inundated with questions on a particular topic/product/interaction address it now in your content. In fact, become proactive when you find your audience lacks clarity about an issue.

Be Ready

Monitor industry news to find out what’s happening currently. When appropriate, determine how your company can add to the topic using its expertise. These opportunities are fleeting so they become high priority. After the fact attention won’t cut it.

Review your high-traffic pages.  Consult your experts to determine what content will have the most immediate impact, then create and publish.

Adhering to content priorities reduces guesswork and positions the company well to feed the thirst for information. How do you prioritize your content?